Frequently Asked Questions

Lisa is a social marketplace that combines a feed of posts, reels, and videos with the ability to discover local people, list products and services, book appointments, and chat — all in one place.

Anyone aged 13 and above can sign up. Users under 18 should have their parent or guardian's permission. Vendors and professionals can also create dedicated accounts to list products and services.

Yes — creating an account, posting content, chatting, and browsing listings are free. Some marketplace transactions, premium features, or promoted listings may carry charges, which will be clearly shown before any payment.

Open the app, tap Sign Up, enter your mobile number or email, verify the OTP we send, and complete your profile (name, username, password, location).

• Make sure the mobile number / email is typed correctly.
• Check spam or promotions folders if it was sent by email.
• Wait 60 seconds, then tap Resend OTP.
• Ensure you have network signal and SMS-blocker apps are not filtering it.
• Still stuck? Contact support@lisaonlineapp.com.

On the sign-in screen tap Forgot Password, enter your username, email, or mobile, and verify the OTP. You'll then be able to set a new password.

Go to Settings → Security → Change Password. Enter your current password followed by the new password (min 6 characters) and confirm it.

Go to Settings → Account → Delete Account, or email support@lisaonlineapp.com from your registered email. Some information may be retained for legal compliance — see our Privacy Policy.

Open Settings → Privacy and turn on Private Account. New followers will need your approval before they can see your posts.

You control this in Settings → Privacy via the Chat and Call toggles. You can allow everyone, only your followers, or no one.

Tap the three-dot menu on any profile, post, reel, video, or chat message, and choose Report. Pick the reason that fits best — our moderation team reviews every report.

Open the user's profile, tap the three-dot menu, and choose Block. Blocked users cannot see your posts, message you, or interact with your content.

Photos, short videos (reels), longer learning videos, stories, and text updates. Make sure your content follows our Terms & Conditions — no nudity, hate speech, or copyrighted material you don't own.

Tap the + icon, choose Reel, record or upload a short video (up to the duration shown on screen), pick a category, add a caption, and tap Share.

Open the post on your profile, tap the three-dot menu, and choose Edit or Delete. Deleting is permanent.

Tap + → Product or Service, fill in the title, description, category, price, photos, and your location, then publish. You can edit or remove listings at any time from My Profile → My Products / My Services.

Open a service, choose your slot, and tap Book. The vendor will accept or reject the request. On the day of service, an OTP is shared between you and the vendor to confirm the start of the booking.

Go to My Bookings or My Orders, open the entry, and tap Cancel. Cancellation rules and refunds depend on the vendor's policy and the order status.

After completing an order or service, open the product/service detail page and tap Add Review. Choose a star rating (1–5) and write your comment. You can edit or delete your review later.

• 1-on-1 chats — private conversations between two users.
• Group chats — multiple users you can add or remove as members.
• Vendor chats — direct line between a buyer and a vendor regarding a product, service, or booking.

• Open your phone's Settings → Apps → Lisa → Notifications and make sure they are enabled.
• Check that you are not on Do Not Disturb / Focus mode.
• Sign out and sign back into the app to refresh the notification token.

Lisa runs on Android 7.0+ and iOS 13+. For the best experience keep your app and device OS up to date.

• Force-close and reopen the app.
• Make sure you're on the latest version (Play Store / App Store).
• Free up storage; videos and reels need disk space to cache.
• If it persists, email support@lisaonlineapp.com with the device model, OS version, and a short description of the issue.