Privacy Policy

Last updated: May 4, 2026

This Privacy Policy explains how Lisa ("we", "our", "us"), available at lisaonlineapp.com, collects, uses, shares, and protects information about you when you use our mobile application, website, and related services (collectively, the "Service"). By using the Service you agree to the practices described below.

1. Information We Collect

1.1 Information you provide

Account data: full name, username, email, mobile number, date of birth, gender, profile photo, bio.
Profile preferences: categories, sub-categories, tags, professional-account details.
Location: state, district, city, area, latitude/longitude (when you grant permission).
Content: posts, reels, videos, stories, comments, products, services, reviews.
Communications: 1-on-1 chats, group chats, vendor chats, follow / connect requests.
Transactions: bookings, orders, OTP verifications, status updates.

1.2 Information we collect automatically

Device information (model, OS version, language, time zone).
App usage information (screens visited, features used, crash logs).
Approximate IP-based location and network information.
Push-notification tokens (Firebase Cloud Messaging) when enabled.

1.3 Information from third parties

OTP delivery confirmations from SMS / email providers.
Information from social or login providers if you connect them.

2. How We Use Information

To create and manage your account and authenticate sessions.
To deliver core features: feed, search, chats, bookings, orders, reviews, notifications.
To personalise content based on your location, categories, and activity.
To send transactional messages (OTP, booking updates) and, with consent, marketing messages.
To moderate content, prevent fraud, and enforce our Terms & Conditions.
To analyse and improve the Service, fix bugs, and develop new features.
To comply with legal obligations and respond to lawful requests.

3. Privacy Controls

The Service includes granular privacy flags that you can toggle in Settings, including:

Show / hide date of birth, mobile number, email, address.
Allow / restrict who can chat or call you.
Allow / restrict who can book your services or order your products.
Make your profile public or private; approve follow requests manually.
Show or hide your posts on the public feed.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

With other users: profile fields you have made visible, your public posts, reviews, listings, and chat messages with the recipients you choose.
Vendors / buyers: details necessary to fulfil bookings or orders (e.g., name, contact, address).
Service providers: hosting, SMS, email, push notifications, analytics, payment processors, and content-delivery networks, under contractual confidentiality obligations.
Legal authorities: when required by law, court order, or to protect rights, property, or safety.
Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion we may retain limited information for legal compliance, fraud prevention, dispute resolution, or backup retention windows. Aggregated or de-identified data may be retained for analytics.

6. Security

We use reasonable technical and organisational measures to protect your information, including encrypted password storage (hashed), token-based API authentication (Sanctum, SHA-256 hashed tokens), and access controls. No method of transmission or storage is 100% secure; please use a strong password and protect your OTP codes.

7. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

8. International Users

The Service is operated from India. By using the Service from outside India, you consent to the transfer of your information to India and to processing under Indian law.

9. Your Rights

Subject to applicable law, you may have the right to:

Access, correct, or update your personal information through your profile settings.
Request a copy of the personal information we hold about you.
Request deletion of your account and associated personal information.
Object to or restrict certain processing, or withdraw consent for marketing messages.

To exercise these rights, email us at support@lisaonlineapp.com.

10. Push Notifications

We use Firebase Cloud Messaging to send notifications about chats, bookings, orders, follow requests, comments, and other activity. You can disable notifications at any time in your device settings.

11. Cookies & Similar Technologies

The web admin panel and certain web pages may use cookies for session management and analytics. The mobile app uses local storage and secure keystore for tokens.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email. The "Last updated" date at the top of this page reflects the latest revision.

13. Contact Us

Questions about this Privacy Policy or our data practices? Contact us at support@lisaonlineapp.com.